REFUND FOR DAMAGED PRODUCT
De Sanctis 1890 insure every shipment for any order received on www.desanctis1890.com
In case of damaged product, totally or partially, the client have to follow the instructions below:

  • Keep the original box and packaging of the received goods.
  • Send communication of damaged products and of any anomalies found in delivery to: enrico.desanctis@fastwebnet.it  attaching pictures of damaged products, within 14 days from the date of receipt of the goods.

De Sanctis 1890 is committed to re-ship the damaged products when the above conditions are observed.

RIGHT OF WITHDRAWAL
The consumer is entitled to exercise the right of withdrawal. In particular, the consumer has the right to terminate any contract with Enrico de Sanctis, without penalty and without giving any reason, within fourteen (14) fourteen working days from the receipt of the goods.

The right of withdrawal is recognized in the consumer in relation to any goods which he purchased on site www.desanctis1890.com .

METHOD FOR USING  THE RIGHT OF WITHDRAWAL
The right of withdrawal is exercised by sending, within that period, a written communication to the Enrico de Sanctis by mail enrico.desanctis@fastwebnet.it
If goods have been delivered, the customer is obliged to return to Enrico de Sanctis within fifteen (15) working days from the date of delivery of the goods.
Goods should be returned to Enrico de Sanctis complete with everything in origin delivered to the customer, as well as packed in its original packaging.
The costs of returning the goods to Enrico de Sanctis are charged to the customer.
If the withdrawal right is exercised by the client in accordance with the provisions of this clause, Enrico de Sanctis is required to reimburse the amount paid by the customer.
In particular, Enrico de Sanctis will proceed to the free transmission of the charge back on the cost of the shipped within 30 (thirty) days from the date of exercise of the right of withdrawal by the customer.
This operation is performed wiring the amount to the bank account specified by the customer, without the bank commission for the wire.
Enrico de Sanctis has the right to reject any product returned without conditions specified above, as well as products for which have not been fully paid by the customer the cost of returning, or how and when they have not been observed indicated for communication exercise the right of withdrawal.