These General Conditions of Sale are for the purchase of ceramics products made remotely via computer network at site, owned by Enrico de Sanctis, based in Rome Via de Pastini , 23 . Each purchase transaction It will be governed by the provisions of LD. 185/99, LD. 206/05; the information for the conclusion of the contract will be submitted art. 12 of Legislative Decree. 70/03 and, as regards the protection of confidentiality, will be submitted to the rules under LD. 196/03.

The contracts of sale of the products on site, are considered concluded at the time of the receipt of the purchase order placed by the customer to Enrico de Sanctis and the latter accepts it. Enrico de Sanctis will send promptly to the customer received a purchase order placed by the customer.
The customer, by sending electronic of your purchase order, declares to have read and have accepted these general conditions of contract and undertakes to observe and respect in its relations with Enrico de Sanctis.

Enrico de Sanctis in accordance with art. 13 of Legislative Decree 196/2003 inform you that the personal and tax data acquired verbally in relation to our business relationship, provided directly by the interested parties, or otherwise acquired as part of the company, will treated in compliance with the above law including the confidentiality requirements provided by these
In relation to these may be exercised its right under Article 7 LD. 196/2003.

The customer is required, before submitting your purchase order, carefully read these general conditions of sale. The forwarding of the purchase order involves their full knowledge and acceptance.
The Customer must, finally, once concluded the on-line purchase procedure, to print and keep these general conditions of sale, already examined and accepted during the conclusion of the contract.

By placing an order online, the customer transmits to Enrico de Sanctis a proposal to purchase the product and / or products in the shopping cart. When the customer places an order online for products added to their cart, you agree to buy them at the price and terms stated in these Terms of Sale.

Enrico de Sanctis inform the Customer‘s acceptance and confirmation.
Enrico de Sanctis will not accept orders if the customer can’t or doesn’t want to pay using Paypal (credit cards) or wire bank transfer.You can place an order through the website is to prices and conditions stated therein.

The customer buys the product, whose characteristics are shown on-line in the relevant descriptions and technical specifications, at the price specified therein to which are added the costs of delivery specified on the site. (Excluding any charges for cash on delivery).
Before to complete the purchase, the order will be resumed by the unit cost of each product chosen or the total amount of your purchase of several products , and their delivery’s cost

After submitting the purchase, the customer will receive from Enrico de Sanctis an e-mail message stating confirmation of receipt of the purchase and containing the information on the main characteristics of the goods purchased delivery costs and containing a reference to the general conditions of contract and information about the existence of the right of withdrawal, the terms and conditions of its exercise displayed on the site mode.

The customer to make the payment had to choose one of the following methods listed.

  • Payment by credit card: If the consumer prefer to pay by credit card, it may use the PayPal payment process, likely to ensure the confidentiality of data provided by customers. For any further information and Legal Agreements please see the customer to consult
  • Payment by bank transfer: Payment by bank transfer can be carried out using the following extremes:

– IBAN: IT68Z03104032020 00000040626


– Header: Enrico de Sanctis.
In the event that payment is made by bank transfer, the goods purchased will be delivered in the manner described in paragraph “Product Delivery”, at the address specified by the customer receiving the accreditation, then on average within two / five days after completion of the transfer (the timing will vary depending on the Institute of Credit used). To facilitate the process you can sent the payment receipt together with your order number by email : [email protected]

The goods purchased and the invoice will be delivered by courier to the address specified by the customer when ordering online. Any specific requirements will have to be proposed by the customer to Enrico de Sanctis.
Enrico de Sanctis guarantees the delivery of the goods within 30 (thirty) working days from the date of the confirmation of the transaction. (For payment by bank  30 days the mark will be counted from the date of receipt by e-mail.

If unddelivered for the absence of the recipient, at the address indicated in the order , the courier will leave a notice and try again a second time; if the recipient will be absent again , the goods will be returned to the sender (Enrico de Sanctis).

Products purchased on site are subject to discipline on the sale of consumer goods. The delivered products comply with the online features described in the relevant pages and techniques. It guarantees that the product Ceramics was modeled and painted by hand according to traditional systems of Italian ceramics, any imperfections denote manufacture and originality.
Enrico de Sanctis is liable to the customer for the lack of conformity existed at the time the goods were delivered.

The consumer is entitled to exercise the right of withdrawal. In particular, the consumer has the right to terminate any contract with Enrico de Sanctis, without penalty and without giving any reason, within fourteen (14) fourteen working days from the receipt of the goods.
The right of withdrawal is recognized in the consumer in relation to any goods which he purchased on site .

The right of withdrawal is exercised by sending, within that period, a written communication to the Enrico de Sanctis by mail [email protected]
If goods have been delivered, the customer is obliged to return to Enrico de Sanctis within fifteen (15) working days from the date of delivery of the goods.
Good should be returned to Enrico de Sanctis complete with all accessories, instruction manuals and everything in origin delivered to the customer, as well as packed in its original packaging. The product should be returned together with a copy of the electronic order receipt. The costs of returning the goods to Enrico de Sanctis are charged to the customer.
If the withdrawal right is exercised by the client in accordance with the provisions of this clause, Enrico de Sanctis is required to reimburse the sums paid by the customer.
In particular, Enrico de Sanctis proceed to the free transmission of the charge back on the cost of the shipped well including shipping costs within 30 (thirty) days from the date on which it became aware of the right of withdrawal by the customer. This operation is performed through the issuing bank of the credit card used for payment or crediting the sum to the bank account specified by the customer.
Enrico de Sanctis has the right to reject any product returned with conditions other than those specified above, as well as products for which have not been fully paid by the customer the cost of returning, or how and when they have not been observed indicated for communication exercise the right of withdrawal.

In case of failure to pay all or part of the good Enrico de Sanctis purchase price reserves the right to declare within the meaning and effect of art. 1456 of the Civil Code resolved this contract by sending a written communication to the customer electronically.

For any claim or explanation, the customer must contact the number (+39)0668806810 or e-mail address [email protected] . The customer will be contacted for clarification within 3 (three) working days of the request.

This contract is governed by Italian law. The competence and exclusive jurisdiction for any legal action brought by Purchaser under this warranty or any further legal guarantees will be the Court of Rome. In case of victory of Enrico de Sanctis in an action, the plaintiff must reimburse Enrico de Sanctis expenses, including attorneys’ fees and court costs incurred by Enrico de Sanctis for his defense.

Although not expressly provided in this agreement shall apply to current Italian law.